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Privacy Policy

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Privacy Policy

This privacy policy sets out how Aquatic Sealife uses and protects any information that you give Aquatic Sealife when you use this website. 
Aquatic Sealife is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Aquatic Sealie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do we process your information?

We use an external provider to run our store, BigCommerce . BigCommerce is based in the US and

is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class

service and data protection. You can check its participation in the Privacy Shield here on the

official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the

most competitive services. For example:

Payment: Our store is PCI-DSS compliant (a very strict industry standard with

requirements for the security of credit card information), but we want to use accredited

companies to process your credit card information. (PayPal, Square)

Shipping: We integrate with a number of shipping companies to fulfill your orders. 

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

 How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the

Member State where you are located, you have specific rights that we are honored to enforce

without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on

your account page or if you do not have an account with us, please reach out to us, at the contact

details at the bottom of this page. We will be more than happy to help.

 How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security

investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.

Therefore, we might need to retain certain data even if you ask to delete it. 

 Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal

obligations.

 Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here: CONTACT US

 Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory

authority. 

 Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal

obligation, we will publish the new version on our website, and we will make it clear on our home

page www.aquatic-sealife.com so it will be visible as you enter our store.